Delivery

Standard UK Delivery

All our products are made fresh to order to ensure you get the best experience possible, colourful, fresh and highly scented. We always aim to dispatch your order within 10 working days. It can take up to 2-3 working days after dispatch for you to receive your order.  

*the time shown at checkout is a estimation and may decrease or increase.

 

Standard Delivery is £3.95, with FREE delivery for orders over £35, this offer is turned off during promotional periods.

Standard Delivery is up to 3 working days from the day the parcel is sent. 

 

If you require goods for a specific date, please contact us and we will try to arrange this for you (there may be a small additional cost for special deliveries.
 

Returns

Can I Return It?

The goods must be unused and in their original packaging

You tell us that you wish to return your goods within 14 working days from the date you receive your goods

You return them to us, or provide proof of postage to our address within fourteen working days from the date you receive them.

Contact Us 

Should you wish to cancel your order, and we have not informed you that your order has been despatched please inform us of your decision as soon as possible. This will prevent the goods being sent out to you and we can offer a refund more quickly, and without you having to return the order to us.

Should you wish to cancel an order after we have despatched the order to you, you must inform us of this intention within 14 working days following the date you receive the order. 

We do not recommend Social Network (Facebook, Twitter etc) posts as a method of cancellation as our Customer Services department may not monitor these on a regular basis. Any notice you send after this period shall not be effective to entitle you to return your goods or receive a refund.

 

Please note: We cannot accept any goods to be returned for refund if they have been used, or are in a condition other than sent to you originally.

 

Please provide full details of your name, goods you wish to return and your original customer order number quoted on the delivery paperwork or in the order section of the website. 

 

Returning Your Goods

When returning your goods, please ensure the package has been securely sealed and has been packed to prevent damage during transit, ideally in our original shipping materials. Please provide full details of your name and your original customer order number quoted on the delivery paperwork or in the order section of the website. This will help us match up the return to your account. 

Please send it to the address below: Returns 34 Pimpernel Drive, Walsall, West Midlands, WS5 4SG

Please note, when you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

 

Refunding Your Money

We will process your refund accordingly and advise you when the refund has been completed.

Refunds will be made via the same method used for the original payment eg. Stripe, Paypal etc. We will refund your money within 14 days of receiving the goods back to our warehouse, or within 14 days of receiving proof of postage from you, whichever is sooner.

Your statutory rights remain unaffected.

Damaged Items

We're so sorry if there is a problem with a product. We try to ensure our products are as secure as possible during transit, but our products are handmade and some contain delicate sugar decorations. Please email us your order number along with a picture of the damaged item and we'll try to resolve this as quickly as possible.

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